About Us

Afilias' specialized technology makes Internet addresses more accessible and useful through a wide range of applications, including Internet domain registry services, Managed DNS and award-winning mobile Web services.

Customer Support Analyst – Bilingual (English/Mandarin)

Let’s Talk About Your Career

Join a team where you provide world class consultation to business owners and people looking to establish, enhance and evolve their online presence.  Join Afilias and make a global impact, one website at a time.  Our entire success is dependent on the success of our customers.   

This could be one of the most challenging positions in your career for all the right reasons.
Become a true expert on Internet technologies
Make a meaningful difference to the people you engage with
It is about responsibility and freedom
Rewards aligned with specific outcomes
An unyielding belief of promoting from within
Consult, recommend and enable the right online product and service strategies to help customers with their business or personal needs 
Be the voice and expert behind Afilias technology solutions
Own the customer problem or issue to solve and educate
Are you Afilias Ready?
You enrich the lives of others and are inspired to provide a truly exceptional experience one customer at a time
You are an action oriented person who is a true self starter
You need a good challenge and opportunity for growth
You understand the privilege and obligation of being a part of a team
You thrive working in a fast paced dynamic environment
Excellent interpersonal and leadership skills
Strong understanding or strong willingness and aptitude to learn Internet and website technologies
Ability to interact and communicate effectively cross-functionally and within various levels of the organization
Must be able to diagnose and solve problems with varying complexity, using multiple tools and systems
A strong sense of humour is required.  We don't take ourselves too seriously and we do have a lot of fun! 
Do you have what it takes?
University or College degree or equivalent work experience (two years) required, Bachelors degree in Business, Management, Operations, Marketing, Computer Science, MIS or four years experience highly desirable
Accomplished experience  servicing & selling technology products or services to small businesses and consumers is a strong plus
Knowledge of domains, websites, Facebook, Twitter, Yelp and Google+ highly preferred   
Fluent in both English and Mandarin

Get started with us!
When you start with Afilias you have the opportunity to be part of something special by making a meaningful difference in the lives of our customers. Their success is our success.
Here’s what we’ll provide:
A fun, dynamic and challenging work environment
Formal and informal opportunities and support for ongoing learning, growth and development
Team building activities and recognition
Competitive salary
After probation an employer-paid medical, dental, and insurance coverage for all benefit-eligible Afilias employees
Three weeks paid vacation

To apply for this opportunity, please forward your cover letter and resume to: careerscanada@afilias.info